Version: V1.1
Creation Date: 2 December 2025

1. Introduction

SpiritAbility collects, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS Practice Standards.

2. What Personal Information We Collect

We collect personal, sensitive, and digital information necessary for providing NDIS services.

3. How We Collect Information

We collect information through direct communication, NDIS referrals, allied health providers, guardians, and website analytics.

4. Why We Collect and Use Information

Used for service delivery, planning, invoicing, compliance, safety, training, and communication.

5. Disclosure of Personal Information

Shared with NDIA, NDIS Commission, health providers, plan managers, government agencies, IT providers, and emergency services where required.

6. Disclosure of Personal Information

Stored securely using encryption, restricted access, authentication, and compliance with Notifiable Data Breaches scheme.

7. Access and Correction

Individuals may access or correct their information by contacting SpiritAbility:

Email: pamela@spiritability.com.au

Phone: 02 5343 1860

Postal: PO Box 8141, Orange East, NSW, 2800

8. Cookies & Analytics

Our website may use cookies and analytics tools to improve service quality.

9. Complaints

Complaints can be submitted to SpiritAbility. If unresolved, contact OAIC or NDIS Quality and Safeguards Commission.